PRIVACY POLICY
Last updated: February 2026
1. Information We Collect
We collect information you provide directly, such as when you fill out a contact form, subscribe to communications, or interact with our services. This may include:
- Name and email address
- Company or organisation name
- Phone number (if provided)
- Message content from contact forms
- Usage data and analytics (anonymised)
2. How We Use Your Information
We use collected information to:
- Respond to enquiries and provide requested services
- Improve our website and service offerings
- Send relevant communications (with your consent)
- Comply with legal obligations
3. Data Storage & Security
Your data is stored securely on infrastructure we control. We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. As an infrastructure company, we take data sovereignty seriously.
4. Third-Party Services
We use a limited number of third-party services to operate our business:
- Vercel (website hosting and analytics)
- Resend (transactional email delivery)
- Cal.com (appointment scheduling)
Each third-party provider has their own privacy policy governing their use of data.
5. Cookies & Analytics
We use minimal, privacy-respecting analytics to understand how visitors use our site. We do not use invasive tracking cookies or sell data to advertisers.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for communications
- Lodge a complaint with a supervisory authority
7. Australian Privacy Act
TWN Systems operates under and complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to handling personal information in accordance with these obligations.
8. Contact
For privacy-related enquiries, contact us at hello@twn.systems or visit our contact page.