MANAGED IT SERVICES
TASMANIA
IT operations for Tasmanian businesses. Proactive monitoring, helpdesk support, cybersecurity, and infrastructure management — delivered by a local team that understands the realities of working from lutruwita.
CORE CAPABILITIES
A complete managed services offering covering everything your business needs to keep IT running — no add-ons, no surprises.
Business Helpdesk
Real engineers on the phone or chat. We resolve most tickets on first contact and escalate clearly when we can't.
Learn more →No. 02Onsite Support
Engineers across Launceston and the Tamar Valley. Onsite visits for hardware, network installs, and emergency response.
Learn more →No. 03Managed Cybersecurity
Endpoint protection, patching, MFA rollouts, and Essential Eight alignment. Designed for Launceston SMBs and regulated industries.
Learn more →No. 04Microsoft 365 & Google Workspace
Migrations, administration, licence optimisation, and user training across the productivity suites Tasmanian businesses actually use.
Learn more →No. 05Backup & Disaster Recovery
Tested backups for servers, endpoints, and cloud workloads. Documented restore procedures and recovery drills you can rely on.
Learn more →No. 06Strategic IT (vCIO)
Quarterly planning, budgeting, and technology roadmaps. Board-ready reporting for Launceston organisations that take IT seriously.
Learn more →SERVICE TIERS
Three tiers to match how much support your business needs. Start where you are, upgrade when you're ready.
Essential
Reactive support, fixed price
For small teams that need reliable IT support without the surprise invoices. Helpdesk access, patch management, and basic monitoring.
- Business-hours helpdesk
- Endpoint patch management
- Basic monitoring & alerting
- Quarterly reviews
Managed
Proactive operations
Our most popular tier. Full proactive monitoring, security baseline, and a dedicated technical account manager who knows your environment.
- 24/7 monitoring & alerting
- Essential Eight baseline
- Dedicated account manager
- Backup management & testing
- Monthly reporting
Strategic
vCIO + managed services
Managed services plus virtual CIO engagement. Technology roadmaps, vendor management, board-level reporting, and governance.
- Everything in Managed
- Virtual CIO engagement
- Technology roadmap & budgeting
- Vendor & licence management
- Board-ready reporting
THE TASMANIAN ADVANTAGE
Local team, local time zone
Our engineers live in lutruwita/Tasmania. When a server goes down at 4pm on a Friday, we're already in the right time zone to fix it.
Onsite when it matters
We cover Hobart, Launceston, Devonport, Burnie, and the regional centres. Remote-first, but we show up when hardware needs hands.
Data sovereignty by default
We operate Tasmanian Cloud — sovereign infrastructure hosted in Tasmania. Your data stays in Australia, on Tasmanian-owned hardware.
Transparent, fixed pricing
Per-user or per-device pricing with no hidden fees. You'll know what your IT costs every month, every year.
STATEWIDE COVERAGE
We support businesses across Tasmania — from the CBD office tower to the rural production line. Remote-first delivery with onsite engineers when you need hands on hardware.
WHO WE SUPPORT
We work across Tasmania's professional, regulated, and operational industries — wherever IT needs to be reliable, secure, and accountable.
COMMON QUESTIONS
Do you support businesses outside Hobart and Launceston?
Yes. We cover the whole state — Devonport, Burnie, the North-West Coast, the East Coast, and the Midlands. Most support is delivered remotely, with onsite visits scheduled where they add real value.
How do you price managed services?
Per-user or per-device flat monthly pricing, depending on your environment. We scope properly upfront so the price you're quoted is the price you pay — no surprise hourly invoices.
Can you work with our existing systems?
Almost always. We support Microsoft 365, Google Workspace, on-premise Windows and Linux servers, AWS, Azure, and our own Tasmanian Cloud. We meet you where your stack is today.
What if we want to move off SaaS or repatriate workloads?
That's a significant part of what we do. We can plan and execute SaaS exits, cloud-to-on-prem migrations, or hybrid arrangements that give you back ownership of your data.
How quickly can you onboard us?
Most managed services engagements onboard within two to four weeks, depending on the scope. We document the environment, deploy our monitoring and security tooling, and run a kickoff before going live.
READY TO TALK?
Book a discovery call or request a tailored proposal for your business.